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Enterprise Returns Management
Managing Returns to Reduce Costs and Increase Value Recovery
Returns management is an integral component of the overall supply network, yet most companies focus exclusively on optimizing forward logistics processes. As a consequence, few firms have implemented effective procedures for managing and tracking returned goods, leading to excessive warranty exposure, transportation costs, product obsolescence, repair costs, and increased reserve for returns on the balance sheet. With more than $35 billion per year spent on processing returned goods, the profit impact of poor returns management is substantial. Equally critical is the damage that a lack of control over reverse logistics can have on customer and partner relationships.
Enterprise Returns Management
Enterprise Returns Management™ (ERM) offers a comprehensive, Web-based solution to automate the entire returns lifecycle, from return material authorization (RMA) creation to final product disposition. ERM provides the ability to capture, print, report, and analyze returns information, enabling quick response to quality or product design issues. ERM processes transaction validation prior to execution and provides global item visibility to increase efficiency and eliminate costly mistakes across the extended supply network. The solution provides a competitive and strategic advantage because the improved efficiency gained from automating returns transactions reduces costs and maximizes value recovery.
ERM is available as either software as a service (SaaS) or on-premise and complements existing enterprise applications — such as enterprise resource planning (ERP), supply chain management, customer relationship management, service parts planning, and warehouse management systems — and extends their capabilities for end-to-end management of reverse product flows and disposition.
Key Benefits:
- Speed inventory, asset recovery and reuse
- Facilitate rapid credit processing and reconciliation
- Increase customer service levels
- Reduce reserve for returns inventory allowance
- Improve Sarbanes-Oxley (SOX) compliance
